Updating Your Billing Email Address
Due to limitations with our payment gateway, Paddle, you will need to contact our support team to change your billing email, as this can't be done by you as the customer.
Instead, follow the steps below:
Contact Support: Reach out to our customer support team with your current billing email address and the new email address at which you'd like to receive receipts.
Wait for Confirmation: Our support team will update your billing email and notify you once the change is complete.
Updating other billing information like name, physical address, VAT/tax number, etc:
For all other information on file for your Paddle subscription, you should be able to edit this manually without our support team's aid. Simply do the following:
Visit the Billing tab in your BlueTally account
Scroll down to your Invoices and click on your most recent invoice.
You'll find an option to update where you send your receipt, specifically "Receipt to".
You can then edit your receipt information from there. Change the information in the field you wish to edit, enter information for all the other required fields, and then click Save.
If there is anything you are unable to edit manually (excluding your email address, as mentioned above), then please visit paddle.net to get in touch with Paddle's support team directly.
